Ariel Wang - Our Professional Yangtze Cruise Expert

Hi Ariel,

Just wanted to thank you for the wonderful trip we had down the Yangtze River.

We enjoyed the trip around China. People are so friendly and helpful.

Your customer service was excellent!

Thank you so much!

Jacky from Australia

Ariel

All was very good thanks for your help will recommend you

Adi

Ariel

Service was very good and response to emails was fine. We enjoyed the trip. Thanks.

Michael

Hi Ariel

Sorry to take so long before replying - my dearest eldest sister died just as we had finished the cruise so we stayed on in China for a little longer and then had to fly back to Norway for the funeral. Fortunately I had just seen her both in Norway and whilst we were in England before our time in China.

To answer your questions.

1. I was very impressed with the service from Yangtze-river-cruises and especially appreciated your timely and efficient reply to any of my enquiries. I could not have wished for more. From arranging the most suitable dates for us, to giving advice as to when to arrive before joining the cruise you provided exceptional service. It was all made very easy and I really appreciated that. Thank you very much Ariel.

2. We were very happy with the 4 day cruise from Chongqing to Yichang. Our cabin was very nice, clean and more than adequate for our needs. The dining room served a good selection of dishes and as we were the only ‘native’ English speakers we ended up with a table to ourselves! The entertainment on board performed by the staff was excellent and we very much enjoyed it.

The local guides provided on our excursions were very knowledgeable and we went on all the tours available. It was a very enjoyable and informative cruise and the Three Gorges Dam is very impressive indeed.

3. I am more than happy to recommend Yangtze River Cruises

4. We think that Yangtze River Cruises run an excellent short cruise and we have nothing but praise for the very helpful and polite staff.

5. Not much to improve really - perhaps a recommendation to have suitable footwear for the excursions - there are a lot of steps to climb when visiting all the pagodas etc - we were appropriately shod but I couldn’t help notice some other people not being so!

6. We give permission for you to use any comments you like. Still a bit behind with dealing with the photos - I will send some on if appropriate when we have downloaded to our computer.

7. Finally, we were very pleased to have arrived the day earlier as you recommended - I suspect we could have been in time but it could have been stressful. The guide and driver you had kindly arranged for us contacted us the evening before and was very prompt arriving the next morning. We visited the Zoo first thing and were able to see 3 Panda cubs and about 7 adult Pandas which was a treat! We then made a visit to the ‘Ancient City’ and the Three Gorges Museum which was excellent. The guide then dropped us off early at the ship. Our guide spoke excellent English and we had an enjoyable tour.

Kind regards

Caroline

Ariel,

Ariel Wang was incredible! I sent so many emails to her whilst trying to figure our independent trip out. She was EXTREMELY patient and helpful. Always replying within a 2-3 hours! She deserves a pay rise!

We planned our own but had Ariel book our Yangtze River Cruise and a guide to collect us and drop us at airports. This exceeded expectations, we were shown around Chongqing by a fabulous guide, treated to a delicious lunch and were WOWed by the service from start to stop. Highly recommend Ariel Wang!

The comnany is generally fantastic! I was unsure at first but, Ariel replied and answered my concerns quickly and efficiently. Exceeded all expectations. Our 2 week massive, and surreal, unreal tour of China went completely without a glitch!

I am absulutely willing to recommend the service to my people who also have an interest to visit China.

Deb Lang

Dear Ariel,

The overall experience was exceeding our expectation. It was first class experience and we would absolutely recommend your company to our friends.

Valdargadar