Johnson Wang - Our Yangtze Cruise Consultant

Thank you Johnson for your kind thoughts and helpful information. We have been asked to stay here n our homes and not go out except for essential services. Hopefully this will help in controlling the spread of the virus.

We still plan to visit China if this virus runs its course and it is safe to do so. Thank you for your concern.

Alice

Thank you, Johnson.

We wish you and your family continued good health.

Our families have been fortunate and have not been sick.

But we miss visiting China on one of your trips.

We hope to do so soon.

Frank

Hi Johnson, 

May I thank you for all the arrangements you made for our trip in China. Everything went very well, and smoothly throughout our journey, thanks to your fabulous service, your patience, and your very friendly input.  I was a bit anxious before the trip, but your kind and helpful self did a wonderful job.

The river cruise was absolutely wonderful. The drivers and the guides were very informative, helpful and friendly. Thanks to all of you, our trip was out of this world!!

We will certainly recommend your services to all our relatives and friends. What a fabulous, interesting country China is, and the went out of their way to help us, even though we had language problems.

Fabulous, fabulous, fabulous! You all did a great job.

THANK YOU. 😃😃😃

Stott

Dear Johnson

We had a lovely cruise & we are very pleased to answer your survey questions.

1.  Joseph as our travel consultant you were outstanding.  Your answers to our queries were always immediate & detailed.  Thank you.  Also the guides provided before & after the Cruise were really good for sightseeing & transfer to Yichang Station.  The Bullet Train was very special & greatly enjoyed.

2.  First Class.

3.  Yes, definitely.

4.   Excellent.

5.   Two observations for Century Cruises would be:

     a. A meal (not necessarily a full dinner) should be available on the embarkation evening & be part of the package cost for the Cruise.

     b. The Service Charge would be more correctly gathered at the end of the Cruise.   A 15% service charge for drinks/all extras is excessive - 5% is more realistic & reasonable.

Perhaps you could make these points to them.

6.   Yes - unfortunately we don’t have electronic photos.  Our cruise experience was recorded by camcorder & hence is on cassette.   We then, by cable, play on our television when we return home next week.

Joseph very many thanks again - we are having a great time with our younger son in Shanghai & are about to leave for a long weekend approx 3 hrs away & ‘Up Country’.

With best wishes

Bob & Elizabeth

(Mr & Mrs RG Woolsey)

N.B.  Afterthought - Stephen the excellent Cruise Director of Century Sun took a great picture of our dinner table - ourselves & a lovely Columbian Family of Mum, Dad, Son-in- Law & two very attractive daughters  !!  Would make a really good publicity picture.

Hello!

I'd be glad to help.

1. Yes. Great support in English during booking process.

2. Everything was very smooth and well organized.

3. Absolutely.

4. This is a perfect opportunity for a traveler to China to relax for a few days. The ship is very luxurious, the program interesting, the food delicious, the atmosphere great.

5. Including dinner/snacks on first evening, and lunch/snacks on last day.

6. Feel free.

Thank you for everything!!

Meryim

(The following pictures were shared by Meryim)

Meryim's Group Enjoyed The Show Onboard

Meryim's Group Enjoyed The Dinner Onboard

Meryim's Standard Room Onboard

Dear Johnson,

Thank you so much for arranging our trip. We had a fabulous time! We truly appreciated your recommendations, responsiveness and accommodating our needs and requests.

The local tour guides and transfer guides were all on-time. They were all very friendly and ensured our trip was enjoyable. We learned so much from them.

Nancy, the Yichang port to train station transfer guide was extremely competent and had an excellent command of the English language. We complimented her on her English language skills.

Wishing you the very best.

Regards,

Sonia

Dear Johnson,

Here is my answer below, you are really fantastic!

How are you? How’s the tour?

The river cruising were amazing, stunning view and everything is great.

For improving the service, could you please answer the below questions as a simple feedback?

And any travel photos are welcome as well. It will be highly appreciated if you agree to let us put your evaluation E-mail and photos on our website.

Here below are the questions for you:

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes, Johnson Wang is very fast and give clear information.

2. How do you comment your tour arrangements?

I would recommend that the travel should include transport to and from the piers because it is really hard to find transportation to get to the pier.

3. Are you willing to recommend our service to your people who also have an interest to visit China?

Yes, I will surely recommend you service

4. Your general opinion on us?

Overall service are great.

5. Do you have any suggestions on improving our services?

No

6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

I have attached some photos that you could use.

Thanks in advance.

Looking forward to hearing from you soon.

Best wishes and have a nice day.

Yours sincerely,

Piyanuch

(The following pictures were shared by Piyanuch)

Piyanuch's Family Visiting Yangtze River Cruise

Piyanuch's Family Enjoying Dinner on Yangtze Cruise

Piyanuch's Family Visiting Yangtze Shore Excursion Site

Dear Mr Johnson:

Here are my comments about the Yangtze river cruise:

Allí the arrangements for the cruise were made by Internet in a very smooth and friendly manner, including suggestions for the best dates to take it.

The cruise is an unique experience and a different way to see that beautiful river and to recognize its importance for the chinese people and the economy of this wonderful country.

The organization was perfect, the ship very comfortable and the crew very friendly.

Visiting China this cruise is something everybody must do.

Best regatas,

Nora

HI Johnson,

We really enjoyed the cruise. We had to talk to the manager to be upgraded to 6th floor dining. It would have been helpful if your tour can arrange that beforehand.

The cabin itself is spacious & clean.Everything worked, especially important for the washroom.

We particularly enjoyed the dam tour & the White Emperor optional tour.

Even though we booked Room 439 etc., we were offered 405 & was persuaded that it was a better room. Well it wasn't., as it is directly under the 5th floor entertainment hall. Noisy in evening. Good thing that we were so tired that we fell asleep anyway!

The wifi was spotty at best but we were forewarned by the staff.

You are welcome to share my comments with potential travellers.

Regards,

Winson T.

Dear Mr. Wang,

I am sending you our feedback. Your cruise was very nice and it was excellent experience.

I will remember the cruise all my life, because we engaged with my fiance there.

Below you can find answers.

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Responds were very fast and very helpful. We had all information we needed for the cruise.

2. How do you comment your tour arrangements?

No problem. All details were met. Everything was fine.

3. Are you willing to recommend our service to your people who also have an interest to visit China?

Of course, the cruise was very nice without problem. Tour manager spoke English very well and there was no problem during the cruise.

4. Your general opinion on us?

Excellent servise, nice and very clean boat. Great communication.

5. Do you have any suggestions on improving our services?

Do not have anything. Maybe only shop was without seller and demonstration of glass painting was canceled.

6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

No problem, I will send some pictures later.

Many thanks,

Milan

Hi Johnson,

thank you for everything! It was a great pleasure working with you. I'd definitely like to answer these questions. Please see below.

1. Your travel consultant of our company fast enough to answer your E-mail and patient enough to answer.

Yes, our agent Johnson Wang is very prompt in responding to all my requests. I started with a river cruise request, and he is very responsive to my questions. During the booking process, I also had to make several changes and he is very accommodating to all the change requests. His professionalism and sincerity triggered me to make additional travel arrangement requests that were beyond the original scope. He was patiently assisting all my requests. After I arrived in China, we had a few phone conversations and I recognized that some of the phone calls were definitely outside his working hours; however, he was extremely responsive and helpful with my adhoc asks.

2. How do you comment your tour arrangements?

We are very satisfied with our tour arrangements. Both the river cruise and the additional travel itinerary that was made at the last minute worked out nicely. The amount of time allocated and stops arranged were just right. We also appreciate agent Johnson's consideration in selecting family and kids friendly tour guide and driver for us since we have small children. We were also very satisfied with the tour guide assigned to us.

3. Are you willing to recommend our service to your people who also have an interest to visit China?

Yes, absolutely! Highly recommended, especially around the regions we traveled to.

4. Your general opinion on us?

I'm very impressed and appreciated with the professionalism and honesty your agent has demonstrated, which shone a great spotlight among all the negative publicity we had heard about the tourism industry prior to our travel. His help relieved lots of anxiety and made our life much easier!

5. Do you have any suggestions on improving our services?

I can't think of anything else right now. Hope all your agents provide the same quality service as agent Johnson!

Helen

(The following pictures were all shared by Helen)

Helen Visiting Jiuzhai Valley

Helen's Group Visiting Jiuzhai Valley

Helen Visiting Kuimen Gate at Yangtze Three Gorges

Good morning Johnson,

Today we're leaving China and we are boarding our flight to Tokyo but we couldn't leave before thank you and your teamwork for allowing us enjoying a wonderful and smoothly trip discovering all the amazing places that China has to offer the tourist.

As promised let me tell you what a great teamwork was Ms.Lisa and Mr. Dang to support our visit in Beijing.

Ms. Lisa is a super sweet and kind lady, very responsible person and exceed our expectations looking forward to give us advise and getting good seats for the last minute evening shows that we booked. Our driver was very responsible and serviceable person with good sense of humor.

Sharing our great experienced with China Discovery staff at different cities is the reason why our relatives in Shanghai had booked already a few trips with China Discovery as well.

Thank you and China Discovery for having a great professional staff that helps us having a wonderful adventure in our 15 days in China !

Xie Xie, Best regards !

Jose & Carmen

Hello Johnson,

Sorry for the late response I'm just coming back from my vacations in China. Below my response to your questions:

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Response: I am really impressive for your kindness and quickness attending my questions.

2. How do you comment your tour arrangements?

Response: It was very easy to make the arrangements and the services were excellent.

3. Are you willing to recommend our service to your people who also have an interest to visit China?

Response: definitely, I will recommend my friends to use your services.

4. Your general opinion on us?

Response: Excellent attention in the arrangements and very good services in everything.

5. Do you have any suggestions on improving our services?

Response: Maybe to improve the quality of wifi on the cruise (no wifi at rooms and at the main deck very poor)

6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

Response: yes of course, attached some photos

Juan Teves

(The following pictures were all shared by Juan Teves)

Juan Visiting Yangtze River Cruise Ship

Natural Scenery along Yangtze River Cruise Trip

Juan Enjoying Life onboard Yangtze Cruise

Johnson,

We had a good time in Kunming and Chongqing. The guides and drivers were very good. By the time I contacted you, it was just before the trip and one area was not covered regarding Chongqing but all went well no matter what. The guides were able to accommodate us all the way. We took probably 1,000 pictures but have not loaded them yet and cannot do so now as all we have is an IPad, and we used a camera for almost everything.

I do not have many immediate suggestions and we would be happy to recommend your services to anyone else. We found a restaurant on Green Lake in Kunming which was superior to the one recommended by your company. We showed Flavie, our guide and she should be able to inform you. Again regarding food, when we went to lunch, the quantity of food was usually 2X what we could have eaten. For a large group, there is no problem, I am sure but for 2 or 3 people, I suggest, the guides ask what and how much people would prefer. We personally would like to eat with the guides as that is a good time to get to know them better. As so few people, even in the hotels, speak reasonably good English, a guide is essential though certainly one could travel to the sights by oneself, it would be challenging so services like yours are needed most of the time.

You may use my comments as you wish. Ask me in a month and we should have photos uploaded when we are home to send you. Flavie took several of us in various places which she may be willing to share as well.

Paul

Hello Johnson

Sorry to not get back to you sooner. We are in Australia now, and my son-in-law has been in hospital until a few days ago, so no time for emails. I do want to say thank you again for your great service in arranging our tour, transfers and train tickets for us. I will definitely recommend your company to others who are looking to book a tour.

The tour itself was good. The scenery is spectacular. The crew of the ship are very accommodating and helpful. There were very few English speaking passengers on this particular tour, but we made friends with everyone via a few exchanged words, and gestures. The food was average. One thing I would let people know if booking the VIP floor and restaurant, there is a flight of stairs to get to the restaurant as the elevator only goes to the 5th floor and the restaurant is on the 6th. This could pose a problem for anyone who has problems with stairs. The out trips were worth while, but I would have appreciated a little more time at the end of each one for souvenir shopping.

Our car transfers that you arranged were all good and with good English skills as well. You have been very efficient and diligent in your job as travel consultant and I very much appreciate it. Thanks you. Sincerely;

Holly  (Victoria, B.C. Canada)

Hello,Johnson

Sorry about that : some problems with the WiFi in Argentina…

your answers to the Email and questions were no problem with the delay. Everything was allright with your tour arrangement. I will recommend your service to my people who want to travel to China, and everything was good. Your company has good services and gives right answers. I have nothing to suggest.

Best regards,

Sébastien

(The following pictures were all shared by Sébastien)

Sébastien Visiting Yangtze River Sightseeing

Scenery along Yangtze River

Sébastien Visiting Beautiful Yangtze

Yangtze River Monkeys

Sébastien Visiting Local Wedding on Yangtze River

Dear Mr. Wang,

Thanks for all your help in arranging the cruise and tours of Chongqing and Yichang. Everything worked out great.

The travel consultant answered all questions promptly and precisely.

The tour arrangements were excellent; the tour guide in Chongqing, Ms. Cherry was superb and extremely knowledgeable and provided a ton of information.

I would definitely recommend your service to anyone visiting China.

Overall impression: Excellent.

You can use my comments if you wish.

TR

Dear Johnson,

The travel consultant of your company was fast enough to answer the E-mail and patient enough to answer questions.

I am willing to recommend our service to my people who also have an interest to visit China without doubt. We enjoy a lot of.

You are very well, the crew was fabulous.

Thanks

Juan Manuel

(The following picture was shared by Juan Manuel)

Juan Manuel Viviting Yangtze River Sightseeing

Environment on the Yangtze River Cuise

Locals on Yangtze River

Yangtze River Cruise Sceneries

Johnson

The travel consultant of your company fast enough to answer my E-mail and patient enough to answer questions.The tour arrangements was fine.

I am willing to recommend your service to my people who also have an interest to visit China.

I am very satisfied with you. Weather was less than good and I am sure others have better ones.

Thanks very much for your arrangements.

Regards

Paul Lillington

Hi Johnson,

We had a very nice trip and your planning was spot on. Thanks for making it all possible! I will look for an appropriate photo to forward for you. Here are the survey responses.

Our consultant, Johnson, was quick with responses and generous with his time. He provided lots of good insight as to what we might expect during a busy travel week in China, as well as how to mitigate the crowds.

The tour was excellent all around and well-documented support made it easy to enjoy our trip.

I would certainly recommend Yangtze River Cruises to anyone who would like to visit China and who would prefer the details be smoothed out ahead of their trip. The consultant (Johnson) was skillful at predicting areas of possible difficulty, then offering a soup-to-nuts solution making our trip a breeze. We had three generations on this trip and everyone had a terrific time. Additionally, during the busy travel time of "Golden Week", the limited passenger count of a riverboat was a nice way to keep our kids and their grandmother from being overrun by crowds.

Yangtze River Cruises seems to have this trip style down pat. Not only is the information on the website thorough, the consultant also knew what additional questions to ask and was ready with solutions when we needed anything out of the ordinary.

I will look for an appropriate photo or two to share. Thanks again for a terrific trip!

Best Regards,

Joe

Good morning Johnson,

Sorry for the late reply but we have been travelling. Thank you so much for the information you sent me on the train. We are now in macau, and yesterday travelling was effortless, so thank you once again. You have been extremely helpful. You certainly have made our trip with your itinerarys and helpful staff easy.

I will highly recommend you, if we have people visiting China from New Zealand. Also we loved the Yangtze River Cruise.

Once again, many thanks

Kind regards

Jenny

Dear Johnson,

Yes we are back in Chongqing and had a relaxing remainder of our week, we had a wonderful time on the cruise. Everything was perfect.

I will be happy to answer your survey as you will see below,

Our travel agent, Johnson Wang, incredibly helpful in answering any and all of our questions. We had many questions in regards to everything about this cruise. We were unsure of our dates and being assured there was english speaking and also to be sure that we had a room with a double bed. He immediately walked us through every question and had the best possible solutions for all of our concerns. I would highly recommend him to anyone.

All arrangements were made to exceed our expectations. Right down to an english guide at the end and first class train tickets to return.

I would highly recommend your service to my people who also have an interest to visit China.

We have been living in China for the last 4 years but had never required a travel agency service before. It was a bit intimidating trying to find one that was trustworthy and so helpful. Since we found this service on an internet search it was a bit scary. But we were extremely please with this service as they went above and beyond our expectations.

Thanks again for all your attention to detail.

Wendy Lafleur Goudreau

(The following pictures were all shared by Wendy Lafleur Goudreau)

Sightseeing of Yangtze River

Sightseeing on Banks of Yangtze River

Yangtze River Cruise

Dear Johnson,

Sorry for my late reply.

Feedback from behalf of the company has been very fast and clear.

Everything great and precise.

We really enjoyed the cruise and had a wonderful time. And I am willing to recommend your service to my people who also have an interest to visit China.

We are very happy of having taken the cruise, the places visited were very interesting, the food was very good and all the crew members were great.

Thanks and BEst Regards,

Zoe

(The following picture was shared by Zoe)

Zoe Visiting Yangtze River

Johnson

We are also very happy with your service.

You replied promptly and your English is easy to understand. So I would be happy to recommend your service to others wishing to book travel.

Dale Laura Johnston

Dear Johnson,

I am very appreciative of your excellent assistance with booking our Yangtze River Cruise. You were always prompt in responding to my inquiries, answered my question completely, and generally provided excellent service.

I would be happy to recommend your services to anyone looking to visit China.

Generally, the Yangtze River Cruise went very well. The overall trip down the river was very interesting, and the included side trips were excellent. The accommodations were good, there was an excellent variety of food, and everything was handled very professionally.

The trip overall was quite interesting and enjoyable, and your service was excellent.

Thank you again. I wish you all the best.

Andrew Edmund Scharlach

(The following pictures was shared by Andrew Edmund Scharlach)

Andrew Edmund Scharlach Visited Yangtze River